Privacy Policy

1. Introduction

MJF Architects (ABN available on request) (“we”, “us”, “our”) is an architectural practice based in Wilton, NSW, serving Greater Sydney and regional New South Wales. We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and handle personal information obtained through our website and in the course of providing architectural services.

2. What Personal Information We Collect

We may collect the following personal information when you contact us through our website:

  • Your name
  • Your email address
  • Any other information you voluntarily include in your message

 

We collect this information solely when you choose to submit an enquiry via the contact form on our website. We do not collect any personal information passively beyond standard website analytics (see Section 5).

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Complete and submit the contact form on our website
  • Send us an email or call us directly
  • Engage us to provide architectural services

 

We only collect personal information by lawful and fair means, and not in an unreasonably intrusive way.

4. Why We Collect and Use Your Information

We use the personal information you provide to:

  • Respond to your enquiries and requests for information
  • Provide architectural design, consultation, and project management services
  • Communicate with you about your project or our services
  • Comply with our legal obligations

 

We will not use your personal information for any purpose other than the purpose for which it was collected, unless you have consented or we are permitted to do so by law.

5. Why We Collect and Use Your Information

Our website may use cookies and standard analytics tools (such as those provided by WordPress/Elementor) to collect non-identifiable information about how visitors use our site. This may include:

  • Pages visited and time spent on the site
  • Browser type and device information
  • Referring website

 

This information is aggregated and cannot be used to identify you personally. You can disable cookies through your browser settings; however, this may affect the functionality of our website.

6. Disclosure of Personal Information

We do not sell, trade, rent, or share your personal information with third parties for marketing purposes.

We may disclose your information only in the following limited circumstances:

  • To contractors or consultants (such as structural engineers or certifiers) who assist in delivering your project — only to the extent necessary and subject to confidentiality obligations
  • Where required or authorised by law (e.g. to a regulator or law enforcement agency)
  • With your consent

 

Any third parties engaged by us are required to handle your information in accordance with the Australian Privacy Principles.

7. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely within our business systems and access is restricted to authorised personnel only.

Our website uses HTTPS encryption to protect information transmitted via the contact form. However, please be aware that no method of transmission over the internet is completely secure.

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date.

To make such a request, please contact us using the details provided in Section 10. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

We will not charge you for making an access or correction request, though we may charge a reasonable fee to cover the cost of providing access in some circumstances.

9. Privacy Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you are entitled to make a complaint.

Please contact us in the first instance (see Section 10) so that we can attempt to resolve your concern. We will acknowledge receipt of your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

10. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or make a complaint about your personal information, please contact us at:

MJF Architects

Wilton, NSW, Australia

Website: www.mjfarchitects.com.au

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. The current version will always be available on our website. We encourage you to review this policy periodically.

This Privacy Policy was last reviewed and updated in May 2026.